Refund policy

At Jiamaan, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item received is damaged, defective, or incorrect.
  • The return request is submitted within 7 days of receiving the order.
  • The product is unused, unworn, unwashed, and in its original condition.
  • Original tags, labels, and packaging are intact.

Items that do not meet these conditions may not qualify for a return or refund.

2. Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or incorrect:

  • Sale or discounted items
  • Clearance items
  • Customized or made-to-order products
  • Items damaged due to misuse, improper handling, or normal wear and tear

3. Return Process

To request a return:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide your order number, product details, and clear photographs showing the issue (if applicable).
  3. Our team will review your request and provide return instructions.

Contact Information

Email: info@jiamaan.pk

Phone: 0309-4815528

Website: www.jiamaan.pk

4. Exchange Policy

We offer exchanges for:

  • Incorrect size (subject to stock availability)
  • Defective or damaged items
  • Incorrect items delivered

Customers may be responsible for return shipping costs for size exchanges unless the error occurred on our part.

5. Refund Policy

Refunds are only issued in the following situations:

  • The product received is defective or damaged.
  • The wrong item was delivered and a replacement is unavailable.
  • The order cannot be fulfilled by Jiamaan.

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed within 7–14 business days through the original payment method or via bank transfer, depending on the payment method used.

6. Shipping Charges

  • Original shipping charges are generally non-refundable.
  • Return shipping costs may be borne by the customer unless the return is due to a mistake made by Jiamaan.
  • If a refund is approved due to our error, shipping charges may also be refunded.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photographs. We will work to resolve the issue as quickly as possible.

8. Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled and will be subject to the return process outlined above.

9. Policy Updates

Jiamaan reserves the right to modify this Return & Refund Policy at any time. Updated versions will be posted on our website with the revised effective date.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Jiamaan

Email: info@jiamaan.pk

Phone: 0309-4815528

Website: www.jiamaan.pk