Shipping policy

Thank you for shopping with Jiamaan. We are committed to delivering your orders safely and efficiently. Please review our Shipping & Delivery Policy below.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During peak seasons, sales events, or promotional campaigns, processing times may be slightly longer.

2. Delivery Time

Estimated delivery times within Pakistan are:

  • Major cities: 2–5 business days
  • Remote areas: 4–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • We may offer free shipping on selected orders, promotions, or minimum purchase amounts as announced on our website.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number via email, SMS, or WhatsApp, allowing you to monitor the status of your shipment.

5. Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery cannot be completed due to incorrect information or customer unavailability, the shipment may be returned to us.

Additional shipping charges may apply for re-delivery requests.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Jiamaan shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

7. Delayed Deliveries

While we strive to ensure timely delivery, Jiamaan cannot guarantee delivery dates and is not liable for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our reasonable control

8. Damaged or Missing Packages

If your package arrives damaged or appears tampered with:

  • Contact us within 48 hours of receiving the order.
  • Provide your order number and photographs of the package and product.

We will investigate the issue and work toward an appropriate resolution.

9. International Shipping

Currently, Jiamaan may limit shipping to selected regions. International shipping availability, charges, and delivery times will be displayed at checkout if applicable.

Customers are responsible for any customs duties, taxes, or import charges imposed by their country.

10. Order Status and Support

For questions regarding your shipment or delivery status, please contact us:

Jiamaan

Email: info@jiamaan.pk

Phone: 0309-4815528

Website: www.jiamaan.pk

11. Policy Updates

Jiamaan reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be posted on this page with the revised effective date.